E-mail Marketing VS Spam (DO’s & DON’Ts)

E-mail Marketing VS Spam (DO’s & DON’Ts)

24 March, 2020

E-mail us a direct marketing tool is a highly effective way to reach current and prospective customers, but can still be a very tricky matter. E-mail marketing is an extremely time and cost-effective method to reach a large audience. By this I mean that is an economically savvy technique in comparison to direct mail (which can be expensive to print or to use mailing services) in addition to telemarketing (which is very time consuming and usually does not create enough return on investment).


If you are anything like myself or the millions of internet users out there, chances are you are receiving e-mail blast from companies you may or may not know. To begin, lets define both e-mail marketing and spam. E-mail marketing is a form of direct marketing which uses electronic mail to communicate certain news and/or promotions to its current or prospective customers. Spam, though very similar, is specifically defined as being a form of *unsolicited* (or unrequested) e-mail, or e-mail that is being sent out to anyone who hasn’t agreed to receive e-mail from that source.

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The lesson learned: make sure that your recipients WANT to receive your e-mails, if not, you may be sabotaging a relationship with a potential customer. Through experience and research I have come up with a list of DOs and DON’Ts for e-mail marketing campaigns:

1.OPT-IN e-mail lists

aka permission-based e-mail marketing

using opt-in e-mail lists ensures you that the recipient is interested in the products or services your offering

never jump in uninvited, this just annoys what could have been a potential customer

2. KILLER Copy (Subject line & body copy)

give the recipient a REASON or INCENTIVE to open the e-mail

3. CLEAR call to action

make sure the recipient knows what you need them to do, and what they can expect if they do so

4. DOUBLE Opt-In* 

have the recipient confirm that they are interested in receiving your e-mails, as well as confirming their contact information

this can be done by having the person sign up to be placed on the e-mail list, and sending them a follow-up e-mail to have them confirm their subscription by clicking on a “confirmation” link

5.AVOID Spam triggers 

try to stay clear of phrasing such as “free”

instead use “no-cost”, “no fee,” “complimentary”

avoid phrasing such as “click here”

instead use “learn how”, “visit here”

stay clear of using ALL CAPS in the subject line or body copy of the message

don’t use an overabundance of “!” or “$”

For Example:

This is the best offer ever!!!!!

6. $$$ NO COST $$$

avoid phrasing using “100%”


use relevant and eye-catching visuals

an attractive and well-designed message ALWAYS helps!

use simple, yet professional formatting

make sure the formatting and visuals are consistent with your brand identity to ensure and instill brand recognition

7. TEST multiple times

make sure to test your e-mail campaign multiple times, this way you can pick up on spelling/grammatical mistakes, or a web coding errors.

8. OPT-OUT link

make sure to provide an Opt-Out (unsubscribe) link,

nothings worse than receiving unwanted e-mails

this is also a rule passed under the U.S. CAN-SPAM act, which states that you must allow for an opt-out option, and you must remove the recipient from your e-mail database within 10 days of the opt-out request

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9. UP-TO-DATE e-mail lists

continue to keep you mailing lists up-to-date

10. CONTACT information

make sure to include your contact information

this is also a regulation under the U.S. CAN-SPAM act

Following these steps will increase your chances of having a successful e-mail campaign, which will, therefore, trigger growth in your business and sales.